BCGTech & Software25 min4 steps
CallFlex SaaS Transformation
Analysis of the organizational and financial impact of a mid-cap technology company's transition to a 100% SaaS model.
55 people tried it
Skills practiced
- business_sense
- graph_reading
- maths
- structure
The brief
Your client is CallFlex, a mid-market company specializing in call center solutions. Its historical business model is based on two offerings: the installation and maintenance of physical telephone stations, and customer relationship management (CRM) software.
Management wishes to pivot its business model toward a 100% Software as a Service (SaaS) offering, entirely digital and without physical hardware.
The client's question
The CEO taskes you with estimating the impact of this transformation on CallFlex's organization and profitability.
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