FrameLab
    Tempo Paziente Clinico
    McKinseyHealthcare & Pharma
    Beginner
    25 min4 steps

    Tempo Paziente Clinico

    Una clinica privata constata un calo del tempo medico/paziente. Diagnosticare le cause e proporre soluzioni.

    This is an operations case in the format of the interviews run at McKinsey, set in the Healthcare & Pharma sector. Allow 25 min to work through its 4 steps, at a beginner level. It mainly trains business sense, calculation and structuring. Below you will find the brief and the questions of each step, without the answers: the point is for you to solve it yourself.

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    Skills practiced

    • Business sense
    • Calculation
    • Structuring

    The brief

    Il vostro cliente è SantéPlus, una clinica privata di 200 posti letto specializzata in chirurgia ambulatoriale. Un recente benchmark interno mostra che il tempo medio trascorso dal medico con ciascun paziente è inferiore del 20% rispetto a quello delle strutture comparabili.

    The client's question

    Il direttore generale le chiede di identificare le cause di questo scostamento e di proporre soluzioni.

    4 steps to solve this case

    Here are the questions you'll need to answer.

    Solve each step with the AI coach that guides and evaluates you in real time.

    How to approach this case

    An operations case asks you to describe the process before trying to improve it. Rebuild the chain step by step, then look for where time, capacity or quality is lost by asking for measurements at each step. The bottleneck is rarely where the client places it, which is why comparing the throughput of each link pays off. There is no ready-made grid for these cases: an issue tree built on the client's actual process beats a memorised structure.

    This case involves calculations: talk through your arithmetic out loud, round when it is reasonable and state the order of magnitude you expect before the exact result.

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    Frequently asked questions

    How long does this case take?▼

    Allow 25 min to solve it under interview conditions. It is split into 4 steps, which you can also work on one at a time if you prefer to take it slowly.

    What level is this case?▼

    This case is rated beginner. It is a good pick for your first sessions, while you are still learning to lay out a structure and talk through a calculation.

    How can I practise this case?▼

    On FrameLab, you can solve it in writing with the AI correcting each step, take it out loud with an AI interviewer leading the interview, or run it with a partner. The first 7 days are free.

    Ready to solve this case?

    Solve it solo with the AI coach or in duo with a partner. Structured feedback at every step.

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