FrameLab
    Crescita HomeServ
    McKinseyTech & Software
    Intermediate
    35 min5 steps

    Crescita HomeServ

    Aiutare una piattaforma di servizi a domicilio a triplicare le sue prenotazioni mensili in 2 anni.

    This is a growth strategy case in the format of the interviews run at McKinsey, set in the Tech & Software sector. Allow 35 min to work through its 5 steps, at an intermediate level. It mainly trains business sense, chart reading, calculation and structuring. Below you will find the brief and the questions of each step, without the answers: the point is for you to solve it yourself.

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    Skills practiced

    • Business sense
    • Chart reading
    • Calculation
    • Structuring

    The brief

    Il vostro cliente è HomeServ, una piattaforma francese di servizi a domicilio creata nel 2019. Mette in contatto privati con professionisti certificati per servizi di pulizia, parrucchiere, massaggi e lavori di bricolage. Situazione attuale : - 50 000 prenotazioni mensili (Gross Merchandise Value o GMV di 3,5 M€/mese) - 800 professionisti attivi sulla piattaforma - Presenza in 5 grandi città (Parigi, Lione, Marsiglia, Bordeaux, Lilla) - Tasso di soddisfazione del cliente di 4.7/5 Il mercato francese dei servizi a domicilio è stimato a 26 Mld € annui e cresce dell'8% all'anno, sostenuto dal credito d'imposta e dalla digitalizzazione degli usi.

    The client's question

    Il CEO di HomeServ ti interpella: come triplicare il numero di prenotazioni mensili per raggiungere 150.000 prenotazioni/mese entro 2 anni?

    5 steps to solve this case

    Here are the questions you'll need to answer.

    Solve each step with the AI coach that guides and evaluates you in real time.

    How to approach this case

    In a growth case, start by pinning down the objective: how much, over what horizon, and under which investment constraints. Then separate what the client can get from its current business (volumes, prices, retention) from what needs new ground (customers, products, countries, acquisitions). Put a number on each option, even a rough one, so that you compare orders of magnitude and not ideas. The classic list of growth levers helps you forget nothing, but the interviewer expects you to rule most of them out with an argument and to dig into the two or three that matter for this client.

    This case involves calculations: talk through your arithmetic out loud, round when it is reasonable and state the order of magnitude you expect before the exact result. It also includes a chart or table to read: first say what the axes show, then give the main message in one sentence before going into detail.

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    Frequently asked questions

    How long does this case take?▼

    Allow 35 min to solve it under interview conditions. It is split into 5 steps, which you can also work on one at a time if you prefer to take it slowly.

    What level is this case?▼

    This case is rated intermediate. It assumes you can already structure a problem and carry a calculation without losing the thread, and it asks you to move from step to step without being guided at every question.

    How can I practise this case?▼

    On FrameLab, you can solve it in writing with the AI correcting each step, take it out loud with an AI interviewer leading the interview, or run it with a partner. The first 7 days are free.

    Ready to solve this case?

    Solve it solo with the AI coach or in duo with a partner. Structured feedback at every step.

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